InfoEx Subscriber Information
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What's New?


The InfoEx Advisory Group (IAG) and CAA staff had hoped that a new subscription agreement and class structure would be ready for the 2016/17 season, but constructing a new agreement has been more complex than originally expected. After careful consideration it has been decided to extend the timeline for the project rather than rushing to finalize what might end up being a flawed update. The CAA/IAG believe that extending the implementation date will facilitate the development of a robust new subscription agreement including appropriate consultation time with subscribers. Therefore the existing subscription agreement and class structure will remain in place for season 2016-17.


For minutes of the InfoEx subscriber meeting held in Penticton in May 2016 sign in to the InfoEx forum (details below).


For important messages from the InfoEx Advisory Group click here.




InfoEx Subscription Rates for Season 2016-17

As explained above, after consultation with the IAG the subscription/class update will be implemented for the 2017/18 season. However a change that will happen as part of the subscription update is being implemented for season 2016-17 in the interest of fairness to all subscribers. Because the CAA has no expectation of incurring the additional costs associated with the option 2 surcharge it will be removed for the 2016-17 season and base rates will be increased by 8% to compensate for the corresponding loss in revenue. Subscription rates for 2016-17 are here.


IMPORTANT CHANGE: Payment is now required before subscribers can access InfoEx. This is due to some non-timely payment of invoices in previous seasons, and the significant overhead for CAA staff involved in dealing with this. Before making this change CAA staff consulted with and got agreement from the IAG and this was communicated to subscribers at the subscribers meeting in May 2016.  If payment is received before December 1st 2016 (deadline extended) subscribers will maintain continuous access to InfoEx. On that date, all subscribers who have not paid will have access blocked until online registration has been completed and payment has been remitted.


The Run List and Avalanche Control extensions are $500 each (per season; 10% discount for CAA Associate members). To subscribe to the extensions contact Stuart Smith (250 837 2435 ext 257). Click here for more information and extension highlights videos.


Renew Your InfoEx Subscription

Subscription renewals and payments are done through this website and you must log in with the account for the organization that subscribes to InfoEx. NOTE: If you are professional member this account will not work to renew an InfoEx subscription - you should sign-out as a professional member and sign-in to the organization account for your InfoEx subscription. If you do not know the username for your organization account (or are having password problems) contact Stuart Smith (250 837 2435 ext 257).


Click here to renew your InfoEx Subscription for season 2016-17.


Contact Stuart Smith (250 837 2435 ext 257) with any questions, for assistance, or to inquire about becoming an InfoEx subscriber.



Renewals/Invoicing for InfoEx is done at an organizational level through this website.

Access to InfoEx is for INDIVIDUALS who are approved for access by a subscribing operation and can register here.



InfoEx Forum

A private InfoEx forum has been launched on this website. If you are a designated InfoEx administrator you should have access to the forum here. If you are an InfoEx user and do not currently have access but would like it contact Stuart Smith. The InfoEx Advisory Group (IAG) and CAA have kicked the forums off and you are encouraged to engage with the InfoEx community by contributing your views, asking questions or making suggestions.



CAA InfoEx Support and Staff Contacts

InfoEx technical support information.

Stuart Smith - InfoEx Manager - Primary contact for user support and administration

Luke Norman - Software Developer

Kristin Anthony-Malone - Operations Manager

Julie Matteau - Invoicing

Joe Obad - Executive Director



GET THE MOST OUT OF InfoEx: Training Opportunities

For winter 2014-15 the CAA ran small group InfoEx training sessions with 30 operations attending. Further training was available at the Spring Meetings in Penticton in May.


For winter 2015-16 there was group and 1-on-1 training opportunities at the Spring Meetings in Penticton in May, plus on-site visits by CAA staff during the winter season.


If you believe your operation would benefit from InfoEx training contact Stuart Smith (250 837 2435 ext 257) to discuss options for either in person or web based training.


Box 2759, 110 MacKenzie Ave
Revelstoke, BC Canada, V0E 2S0
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Tel 250-837-2435
Fax 866-366-2094
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